Frequently asked questions.

E-receipt in your business

E-receipt is a fiscal receipt in an electronic form that fully replaces paper receipts. It is a full-fledged fiscal document provided to the customer in the electronic version.

Every fiscal receipt, whether paper or electronic, must be created by a fiscal registering device (e.g. a fiscal printer). By connecting with the fiscal device Spark system enables to issue an electronic version of the receipt and provides access to its readable visualisation, fulfilling all formal duties of the taxpayer. The document is archived for 6 years

E-receipt in the Spark HUB is:

  • An alternative for paper receipts
  • Fiscal which means permanently saved in the memory of the fiscal device guaranteeing its authenticity and legality 
  • Indestructible and always available
  • Complete: contains all the elements required by law for the fiscal document

E-receipts HUB by Spark is the first comprehensive and full-fledged e-receipt system for business in Poland.

To issue fiscal e-receipts through the Spark system, you need:

  • an online fiscal printer* and
  • a data exchange process with Spark e-receipt HUB

How does this process work?

  1. During the transaction, Spark connects to your store (sales system) and your fiscal device.
  2. After the purchase the sale is fiscalised, the e-receipt is issued and safely stored in Spark repository.
  3. Finally, our system provides the customer with access to the document, via selected means e.g. e-mail – which happens automatically, of course.

E-receipt is a full-fledged fiscal document –  complete, authentic and always accessible for both sides of the transaction, issued regardless of the payment method. When issuing an e-receipt, you don’t have to print paper receipts anymore.

*Currently supported devices: Novitus HD Online, HDII Online and Deon Online, Posnet Thermal XL2 Online, Thermal HD Online and Thermal HX Online

Yes! If you issue e-receipts, you don’t need to print paper versions anymore. 

E-receipt provided by Spark HUB is a full-fledged, legitimate and complete fiscal document. So it also allows the customer to return and exchange purchased products.

During the transaction the Spark e-receipt system receives data from the store (its sales system) and fiscal device and uses it as the sole basis for issuing the electronic version of the fiscal documents.


Thanks to the cooperation with leading providers of fiscal registering devices, Spark repository can verify before accepting the e-receipt whether the document was generated in accordance with the law and if it can function as a proof of sale for the customer or of tax payment by the seller.


Such an e-receipt is therefore always up-to-date and authentic. Importantly, no party to the transaction is able to manipulate or delete the transaction data.

No. The term “e-receipt” is more and more often used when referring to certain products or services (e.g. in discount stores apps), which has little to do with a full-fledged fiscal e-receipt.


The differences are quite significant, as explained in the table below:

Receipt, e.g. in grocery store apps

E-receipt in the Spark system

Does not replace paper receiptsReplaces paper receipts
Is not fiscal in natureIs fiscal – proves that the seller will pay tax on this transaction
Format: picture, PDF fileFormat: encrypted file, unreadable to humans. Its format is specified by the law and requires a separate visualisation provided by Spark
Created by the merchant’s systemCreated in connection with the fiscal device certified by the Central Office of Measures
Under the full control of the merchant– modifiable and deletable Out of the merchant’s control, always accessible to the buyer
Incomplete as per the Polish fiscal regulationsSpark e-receipt is a full-fledged and  complete fiscal document
Does not have legal force so, for instance, it doesn’t have to entitle to product returns and complaintsEntitles to product returns and complaints as it is a formally valid proof of purchase

It’s important to remember that proofs of purchase available in applications of many well-known brands and stores – especially from the grocery, fashion, cosmetics and sports industries – are made only for customer convenience and don’t provide full-fledged fiscal documents. 


Spark is the first and only entity in Poland offering a full-fledged e-receipts system and repository.

Every entrepreneur who owns one of the supported fiscal online printers and activates the service.

In order to issue e-receipts instead of paper ones with the Spark system, we require:

  • an online fiscal printer – we currently support Novitus and Posnet devices*.

An internet connection is required for our system to communicate with your device during the transaction.


  • integration of your store (sales system) with Spark e-receipt repository.

*Currently supported devices: Novitus HD Online, HDII Online, Deon Online and Bono Online, Posnet Thermal XL2 Online, Thermal HD Online and Thermal HX Online

The integration of Spark system and the merchant’s sales system can proceed in one of two ways:

  • Through our plug-in for e-commerce platforms – BaseLinker, Prestashop, Woocommerce, TrisoSHOP and Droplabs are currently available
  • Through API

The implementation usually takes from several hours to several days, depending on the complexity of the system being integrated. A prerequisite is to have a suitable online fiscal printer.

Yes, you can try our e-receipt system risk-free for 14 days after signing the contract.

Implementing e-receipts can bring benefits to many crucial areas of your business:


  • You will reduce fiscalisation costs by up to 80% thanks to:
    • no need to archive documents, 
    • saving paper, 
    • saving working time, as the manual handling of paper receipts is replaced by one automated fiscal process
  • You will streamline sales processes and order logistics
  • Your fiscal documents will be fully digital, issued within one ecosystem – which applies to both e-receipts and e-invoices
  • If you own printers in multiple locations – you will lower energy and maintenance costs for these devices
  • You will go green and 100% paperless
  • You will protect employee health (as contact with paper receipts is harmful)

Sounds interesting? Contact us:

The cost is determined by the chosen integration method and monthly volume of issued e-documents.


For more details, please visit:

Or contact us directly:

Yes! E-receipts help protect the environment, natural resources and human health – all thanks to eliminating the use of thermal paper, utilised to print paper receipts.


Thermal (receipt) paper is a big environmental problem:


  1. Is not recyclable – ends up littering the environment
  2. May be harmful to people’s health – the substances used in its production (bisphenols BPA and BPS) are toxic, increasing the risk of cancer, thyroid diseases, obesity, as well as fertility disorders. Research proves that 88% of Bisphenols present in human organisms result from contact with paper receipts.
  3. The production of thermal paper damages the environment. Our calculations show that its yearly production requires:
  1. deforestation of over 800 thousand m² of land – area equivalent to 114 football fields!
  2. using over 31 million liters of water


Choose the e-receipt. Save the planet.

Yes, issuing an e-receipt requires customer consent. However, you don’t have to worry about it – during service implementation our team will help you create the appropriate provisions in the terms and conditions of your store.

Yes. Collecting and processing of data within the Spark e-receipt service is fully compliant with General Data Protection Regulation (GDPR).

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How to buy your e-ticket with Spark?

1. Go to Usługi → e-bilet: choose your route and other details.

2. Confirm the payment for your motorway ticket.

3. The e-ticket is ready – and that’s all!

4. You can access your e-ticket at all times in the Historia tab.